Reliability and Quality Assurance Policy Statement
- In its quest to be World-class, NARULA is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times.
- The goal of NARULA is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal.
- NARULA believes in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality.
The quality policy is based on 3 fundamental principles :
- Ensuring that we fully identify and conform to the needs of our customers.
- Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.
- Everyone understanding how to do their job and doing it right first time.
- To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements. Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.
- NARULA quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.
- We are all committed to operating continuously to this standard and we will maintain the necessary Quality Approvals consistent with our customer requirements.
- NARULA will constantly review and improve on our services to ensure tasks are completed in the most cost effective and timely manner for the benefit of all our customers.
- NARULA shall ensure that all our personnel understand and fully implement our Company's policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.
- It has been a NARULA tradition that the customer is the main driving force in a company-wide goal to achieve the highest quality possible. Through excellent management of its personnel, services, and environmental resources, NARULA is well positioned for success.